Grateful Minds is owned and operated by Alena Booth, who acts as the data controller of your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you use our website. Please read it carefully so you understand your rights and our responsibilities.

Information We Collect

When you use the Grateful Minds website, we may collect the following information:

• Device Information: such as your web browser, IP address, time zone, and cookies installed on your device. We may also collect information on the pages you visit, referring websites, and how you interact with our site.

• Personal Information you provide: such as your name, email address, phone number, city, billing address, payment details (processed securely by third-party providers), or other details when registering, subscribing to our newsletter, or making a purchase.

We do not store or process your full payment card details. Payments are handled securely by trusted third-party processors (e.g., Stripe, PayPal).

Legal Basis for Processing

We process your data only when there is a lawful basis:

• Consent – for example, when you subscribe to our newsletter or accept cookies.

• Contract – when we need your information to provide services you’ve requested or purchased.

• Legal obligation – when we are required to keep certain records (e.g., for tax purposes).

• Legitimate interests – such as improving our website and services, preventing fraud, or running analytics.

How We Use Your Information

We use your information to:

• Provide and improve our services.

• Process payments and deliver orders.

• Respond to enquiries and offer customer support.

• Send newsletters or updates (if you have subscribed).

• Monitor site usage to prevent abuse and improve user experience.

We never sell or rent your data to third parties.

Sharing Your Data

We may share your data with trusted service providers when necessary, such as:

• Email platforms (e.g., Mailchimp) to send newsletters.

• Analytics providers (e.g., Google Analytics) to understand site usage.

• Payment processors (e.g., Stripe, PayPal) to handle transactions.

These providers are only permitted to process your data to the extent necessary to deliver their services.

Cookies

Our website uses cookies to improve your experience, analyse usage, and support marketing tools (such as Meta Pixel). You can choose to disable cookies in your browser settings.

Non-essential cookies (e.g., tracking or marketing) will only be set with your consent.

Data Retention

We keep your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Your Rights (UK & EU GDPR)

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for communications at any time.

• Object to processing based on legitimate interests.

• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at alena@grateful-minds.com.

International Transfers

If you are a UK or EU resident, please note that your information may be transferred outside the UK/EU (e.g., to the United States or Canada) for processing by our service providers. We ensure these transfers comply with GDPR safeguards.

Data Security

We take the security of your data seriously and use appropriate technical, administrative, and physical measures to protect it. However, no method of transmission over the internet can be guaranteed 100% secure.

Legal Disclosure

We may disclose your personal data if required by law, regulation, or legal process, or when necessary to protect our rights, safety, or the safety of others.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Alena Booth
Email: alena@grateful-minds.com

Privacy Policy

Last updated: 3/11/25